Customer Service

Purchasing

IACP Shop accepts the following methods of payment:
Visa, MasterCard, American Express, and Discover

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date. The billing name and address must match exactly with what is listed on your credit card statement. Please contact your credit card company with any further questions.
We are unable to accept cash or checks.

Shipping

Orders are processed Monday through Friday, and our goal is 100% accuracy on quality and timeliness for all shipments.

Standard, non-expedited orders received, will ship within two business days (48 hours). Express shipping orders must be placed by 2pm Eastern Standard Time, pending credit authorization, will be shipped the same day.

All standard deliveries are shipped via USPS or UPS Ground and should arrive within 4 to 9 business days. We do not ship to P.O. Boxes.

All orders will arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. If you find a discrepancy or any damage materials, please keep your original packaging and contact customer service at (908)233-9616 or iacpshop@yahoo.com .

IACP Shop ships to domestic and international locations. We do not ship to P.O. Boxes.

  • For East Coast Locations – orders will arrive within one to five business days of shipment via ground service.
  • For West Coast Locations – orders will arrive within four to eight business days of shipment via ground service.
  • For International Locations – orders will arrive within five to nine business days of shipment, assuming normal customs clearance.

International Shipping
International shipping is available to the international locations as shown in the county drop down box of the check-out screens.

For international shipments, you will be contacted prior to shipment with estimated freight charges for your approval. Please note that any duties and taxes placed on orders will need to be paid by the purchaser. There is an additional document handling fee of $15 for all international orders.

Order Status

You will receive an order confirmation e-mail when you submit your order. If you have questions about your order, please contact Customer Service at iacpshop@yahoo.com or by phone at (908)233-9616 between the hours of 8am and 5pm Eastern Standard Time.

Tracking Packages

You will receive a shipment confirmation e-mail including the tracking information when your order ships. Please note that it may take 24 hours after the shipment before tracking information appears on the carrier’s website.

Returns

Unwashed, unworn, and unused merchandise may be returned with original tags and labels within 30 days from the date of purchase with the original receipt.

To return, please include original packing slip and circle the item(s) that you are returning. For a return we will credit the card used to place the order.

Pack and seal your return securely in the original package. Packages must be returned prepaid – we do not accept COD deliveries.

International Returns – If buyer refuses the shipment upon delivery, Buyer will be charged for Shipping & Handling and the document processing fee.

Buyer is responsible to all related shipping charges.

Please return the packages to:

IACP Shop Returns Department
164 Sunrise Parkway
Mountainside, NJ 07092

Security

We make every effort to safeguard the information transmitted to this site. Below we have provided some technical information that will help you understand the safeguards we have instituted for your protection.

We are utilizing the industry standard SSL (Secure Sockets Layer) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Microsoft Internet Explorer, Firefox, Chrome, Opera, and Safari. Do not worry if you are not sure if your browser supports SSL. We designed our catalog so that it will not allow you to transmit the order without SSL functionality.

In areas such as check-out area, vital information is exchanged. In this area we use the SSL protocol to safeguard the data. In most browsers, your URL address will change from “http” to “https”. This is your cue that you have entered a secure area. Some browsers will even notify the user once they leave a secure site. A pop-up window will appear letting you know you have left a secure area. Do not be concerned if this message appears during your electronic session.

After your information has been transmitted, we process your order on a different service that is not connected to the internet. This server does not have any outside modems or links to the outside world. All information on this server is protected with multiple layers of software security.

If you have a security concern or would like to report a security issue related to the IACP Shop, please email us at iacpshop@yahoo.com